Cancellation Policy

Last updated: July 2026

This document is a draft prepared for Xperio3D and requires final review by qualified legal counsel before publication. It is provided for informational purposes and does not constitute legal advice.

1. Cancelling Subscriptions

You can cancel your Xperio3D subscription at any time from your account or by emailing support@xperio3d.com. Cancellation stops future renewals. You retain access until the end of your current billing period.

2. Effect of Cancellation

Cancelled accounts remain read-only until the end of the paid period, after which tours are set to draft status and access is removed. Your data is retained for 30 days unless you request deletion via /data-deletion.

3. In-Tour Bookings

Cancellation of bookings made inside a customer's virtual tour (hotels, restaurants, events) is governed by the respective venue's cancellation policy. Xperio3D facilitates discovery only and is not a party to those bookings.

4. Account Deletion

To fully delete your account and data, use the Data Deletion workflow at /data-deletion.